All products are shipped from our Southern California warehouse. We are located 30 minutes from Los Angeles, CA.
How long does it take to receive an order?
Processing takes up to 48 hrs. Shipping time is 3-5 business days in the USA. International shipping varies based on destination. Typically, 5-12 business days for international.
What shipping carrier do you use?
We ship with United States Postal Service (USPS) and DHL. We will choose the best shipping carrier for your order.
Do you offer custom packaging?
We can insert marketing materials such as stickers, promo cards, small samples, etc to your packages. You must provide all custom materials and send it to our warehouse. We charge an additional $0.25 for each package for this custom service.
What does your packaging look like?
We ship in plain white poly mailers and brown boxes. Collective Fab branding/logo and prices will NOT be on/in the package. We offer blind shipping which means we ship with your branding.
Do you physically ship all products from your location?
Yes, we ship all products that we offer in our catalog from our location. We have full control of the fulfillment process.
Do you offer expedited shipping?
Currently we do not offer expedited shipping. All shipping will be standard, 3-5 business days in USA and 5-12 business days for international.
Will the packing slip have my wholesale prices?
No. We do not disclose any prices or our information on the
How do you handle returns/exchanges?
We offer returns within 15 business days from receive of delivery. If it is our error, then we will pay for shipping back to us. Otherwise, buyer is responsible for shipping costs. Exchanges are based on availability of stock.
Do you provide tracking numbers for orders?
Yes, tracking numbers will be updated to your order once it has been shipped. You can then forward the tracking numbers to your customer.
Yes we do. We provide CSV datafeeds that is compatible for Shopify. Our CSV file is updated on a daily basis, every 4 hours. You can create your custom CSV file of all the items you want to download by using our software.
Can I purchase in bulk for a discount?
Yes, please send a list of products you are interested in purchasing. Include the SKU, size(s), color(s), QTY. Email it to firstname.lastname@example.org.
Are your products brand new?
Yes, everything we sell on our website are brand new, comes with tag, and original packaging.
Why are some products limted in sizes?
Our inventory changes frequently throughout the day. Sizes will be updated when we receive new inventory.
What is the quality of your product?
Our products are considered boutique quality. We purchase from over 100 brands/suppliers/wholesalers so quality/sizes are slightly different depending on brand/supplier.
Can I suggest products for you to add to your catalog?
We have a dedicated purchasing/sourcing team. If there is a style/trend you would like to see in our catalog, you're more than welcome to submit your suggestion to us at email@example.com.
How often do inventory changes?
Our inventory changes throughout the day as we receive orders. It is very important for you to keep your inventory updated with ours to prevent selling 'out of stock' items.
How often do you get new inventory?
We add new products daily, Mon-Fri. Please check our inventory management software and filter "NEW" for new arrivals.
How do we know if an item is 'out of stock'?
You can setup automatic email notification for 'out of stock' products. Our software will notify you when an item is out of stock.
What does your inventory management software do?
It helps our clients easily management inventory. Clients can select and edit products, create csv files, enable auto 'QTY' update, and enable automatic "out of stock" email notification.
Is there a fee to join Collective Fab?
We charge $29/mo to use our dropshipping services and software. You may sign up for free 14 day trial - no credit card needed.
Do you charge sales tax?
Yes, we charge sales tax of 8% for all orders shipped in California.
What is the "retail price"?
Our 'retail price' is a suggested price of the product. It should be used as a guide and you do not have to follow our suggestion. Many of our clients increase the 'retail price' by almost double. It all depends on you and your marketing.
Can I see wholesale prices?
Absolutely, just click here to sign up. You will be able to view wholesale prices once your account is approved.
Do you dropship?
Yes we do. We can ship directly to your customer and put your info on the packing slip. Your customers will never know it's coming from us. We do not charge a dropshipping fee.
How do I place an order?
Make sure you sign up for an account with us at shop.collectivefab.com. Once you have an order, simply login to your account and place an order, provide shipping address and pay for the products.
What shopping cart is integrated with your software?
Our software is currently integrated with Bigcommerce and Shopify, which means you can easily add 1000s of products to your BC and Shopify store with a few clicks of a button.
I don't have a website, can you help me build one?
Absolutely! Contact us at to learn more.
How long have you been in business?
We've been in business since 2010. We started offering dropshipping in 2013.
Can I sign up to a free account and then upgrade later?
Yes. You can upgrade/downgrade at any time.
Do you offer samples?
You are more than welcome to place a sample order and have it ship to yourself to see quality and test delivery process.
Is there a minimum order?
No. You can purchase single items or multiple items at a time.
How much profit can I make?
Your profit margin depends on how much you want to markup and sell the product to your customers. Higher markup means higher profit margin. If you want to be competitive and affordable then keep it low. It's up to you!
Do you provide marketing assistance?
We provide marketing materials such as on-going banner designs, articles, etc for paid members. Click here to learn more.
Do I need a website to sell your products?
No you do not need a website. We have clients who sell on Facebook, Instagram, etc without needing to operate a website. It is a HUGE advantage but definitely not required.
What is the best way to contact you?
You can contact us via email or live chat on our site. We are available Mon-Fri 9AM-5PM PST. Closed on weekends and holidays.
What is your business hours?
We open from 9AM-5PM PST, Monday - Friday. Our customer service and live chat is available during this time. We are closed on weekends and major holidays.
Is there a faster way to process orders?
Yes, if you have more than 10+ orders a day. You can send us a csv files of all the orders and we will process them for you. You will need a credit card on file for this process. Please ask your account manager for more info and how to setup.
Do you have a portfolio of clients I see?
For competitive reasons and customer privacy, we do not have permission to disclose any of our client's information.
Can I upgrade or downgrade a subscription?
Yes, you can do this anytime. Please contact customer support at firstname.lastname@example.org.